FAQ
About our products
Why does the scent last all day?
Tallow releases essential oils slowly instead of letting them evaporate the way alcohol-based perfume does, so a little applied in the morning is usually still there in the evening.
Is bison tallow safe for sensitive skin?
Bison tallow is similar in makeup to the oils your own skin produces, so it absorbs well without clogging pores. Every product lists its full ingredients, and we make unscented options for people with reactive skin.
What makes bison tallow different from beef tallow?
Bison is leaner than beef and is raised on grass, and it also carries the cultural meaning at the centre of our work, which is a difference you can feel in the texture as well as the story.
Where are your products made?
Karren and Jenny handcraft everything in small batches in Boyle, Alberta, on Treaty 6 Territory.
Shipping and orders
How much does shipping cost?
Shipping within Canada is a flat $12, and it is free on orders of $150 or more. Orders going to Canada's northern territories ship at a flat $20.
How long will my order take to arrive?
We pack and ship orders within 1 to 2 business days of payment, although it can take a little longer during busy seasons or when we are away at events. If processing takes more than 3 business days, we upgrade your shipping to an expedited service. We ship with Canada Post, Purolator or UPS, and delivery usually takes 1 to 7 business days after your order leaves us. You will receive a tracking number by email as soon as your order ships.
Do you ship outside Canada?
Right now our online store ships within Canada only. If you live elsewhere and would like to order, email us at admin@earthextracts.ca and we will see what we can do.
Can I change or cancel my order?
Yes, as long as it has not shipped yet. Email admin@earthextracts.ca as soon as you can and we will update the order or refund it in full. Once an order has shipped it can no longer be cancelled.
Returns and help
What is your return policy?
Because our balms, butters and oils are personal care products, we are not able to accept returns on items that have been opened or used. If you have a question about an unopened item, email admin@earthextracts.ca within 14 days of receiving it and we will walk you through the next steps.
What if my order arrives damaged or wrong?
Please check your order when it arrives. If anything is damaged, defective or not what you ordered, email admin@earthextracts.ca with a photo and we will make it right with a replacement or a refund.
How can I reach you?
Email admin@earthextracts.ca, Monday to Friday between 10am and 3pm Mountain Time. We are a small team making everything by hand, so please allow 1 to 2 business days for a reply.
Do you offer wholesale or private label?
We do. Retailers can learn about stocking our products through our Wholesale Partnership Program, and wellness entrepreneurs can create their own line through our Boutique Private Label Service.