Shipping policy

Where we ship. We ship across Canada. Our online store does not ship outside Canada at this time, but if you live elsewhere, email us at admin@earthextracts.ca and we will see what we can do.

Shipping rates. Orders of $75 or more ship free anywhere in Canada, including the northern territories. On orders under $75, you pay the live Canada Post rate for your address. On any order, you can also choose a faster service such as Xpresspost or Priority at checkout for an added cost. You will see every option and its exact cost at checkout before you pay.

Processing time. We pack and ship orders within 1 to 2 business days of payment. During busy seasons, or when we are away at events, this can take a little longer. If processing takes more than 3 business days, we upgrade your shipping to an expedited service so your order still reaches you quickly.

Delivery time. We ship with Canada Post, Purolator or UPS, and delivery usually takes 1 to 7 business days after your order leaves us, depending on where you live.

Tracking. You will receive a tracking number by email as soon as your order ships.

Your address. Please check that your shipping address is complete and correct. We are not responsible for delays or extra charges caused by an incorrect address. If you need to change it after ordering, email us right away.

Shipping refunds. Shipping fees are non-refundable unless your order was damaged in transit or we made an error.

Lost or damaged parcels. If your parcel is lost or damaged in transit, please contact the courier to file a claim, and let us know as well. Once a parcel is with the courier, we are not responsible for loss or damage.

Cancelling an order. You can cancel any time before your order ships and we will refund it in full. Once it has shipped, it can no longer be cancelled.